Everything you need to know, all in one place.
FAQS
Quick answers to help you move forward in the
OneSource solutions portfolio.
What is the core focus of our Product Portfolio?
Our Portfolio is designed to orchestrate seamless customer and employee experiences by integrating AI-native solutions, omnichannel communication, and intelligent automation.
How does AI improve the customer experience in these products?
The platforms utilize generative AI for real-time agent assistance, predictive engagement, and conversational bots (chatbots/voicebots) that handle routine inquiries 24/7.
Do you support omnichannel communication?
Absolutely. Our solutions centralize interactions from voice, web chat, WhatsApp Business, Facebook Messenger, Instagram, and email into a single unified agent workspace.
Is it possible to automate workflows without coding?
Yes, platforms like Wolkvox offer no-code automation features, allowing teams to create automated processes and workflows without specialized programming knowledge.
Can these products integrate with my current CRM?
Our solutions offer native integrations with industry-leading CRMs such as Salesforce, Zoho, and Microsoft Dynamics, as well as collaboration tools like Slack and Microsoft Teams.
Do you offer APIs for custom developments?
Yes, we provide robust Open APIs to facilitate custom developments, ERP connections, and deep integration with proprietary legacy systems.
How is the pricing structured for these digital products?
Pricing is typically modular, allowing you to pay for the specific capabilities you need, such as voice, omnichannel, AI, or Business Intelligence (BI) modules.
Is there a way to test the platform before committing?
Most of our solutions, offer trial periods or free versions to help you evaluate the features before a full implementation.
