Understand your customers. Improve every experience.
What it does?
OPI (OP Insights) is a customer and employee experience management platform that enables organizations to capture, measure, and analyze feedback through surveys and interactions.
It helps companies track key metrics such as satisfaction, Net Promoter Score (NPS), and effort, and transform insights into actionable plans to improve retention, loyalty, and overall experience.
When to use it?
It should be used when organizations need to measure and improve customer or employee experience, especially in scenarios such as customer satisfaction tracking, employee engagement, customer success management or service quality improvement. It is also ideal when companies want to prevent churn, increase retention and drive loyalty through data-driven insights.
How to deploy it?
OPI is delivered as a SaaS (cloud-based) solution, allowing quick and flexible deployment. It can be used as a self-service platform-where users create and distribute surveys or implemented through an agile onboarding process tailored to business needs. It also integrates with external systems (e.g., CRM, APIs) and supports automation, multilingual configurations and secure data management.
What are the benefits?
Enables data-driven decision-making through real-time feedback and advanced analytics.
Improves customer and employee retention by identifying issues and triggering action plans.
Simplifies experience management with automation, integrations, and scalable survey distribution.
Listen, analyze and improve - seamlessly
Ready to explore the full potential?
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