Smart scheduling and demand forecasting made simple.
What it does?
Automates shift planning and demand forecasting for call and contact centers. Uses industry best practices and Erlang-based modeling to optimize staffing, breaks, and workload distribution.
When to use it?
Flexible scheduling: create efficient shift plans in 20% of the usual time.
Break optimization: automatically generate visual break schedules tailored to each campaign.
Forecasting: use erlang models to simulate different staffing scenarios by call volume, productive hours, or staff hours.
How to deploy it?
• Cloud based and ready to use- no training or complex setup required.
• Define your rules once and let the system handle the rest.
What are the benefits?
• Right resources at the right time.
• Reduced planning time and manual effort.
• Scalable for any size of operation.
We improve productivity control and operational planning of your teams
Administration
Payroll management and work
shift planning.
Performance
A single source of truth. Analytics for the entire company.
Planning
Demand forecasting, shift optimization, breaks, and activities.
Direct impact on profitability
Automatic time and attendance reports to integrate with your payroll system.
Cost reduction through increased adherence and decreased turnover.
Save up to 80% of the time spent creating work schedules.
Improved service level and reduced abandonment thanks to optimized breaks and activities.
Greater control and visibility over the performance of each campaign, supervisor, and agent.
No more settlement errors: a single source of information, visible to all company employees.
We optimize your workforce - powered by OMNIA WFM
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