Intelligent Automation of Quality Audits for BPO
An AI-powered QA platform that automatically transcribes, analyzes, and evaluates voice and chat interactions. It enables standardized criteria, eliminates bias, accelerates feedback, and increases visibility into operational performance.
The current problem
• Limited coverage (≤1% of interactions)
• Manual, slow, and costly processes
• Subjective and inconsistent evaluations
• Delayed feedback with no real-time impact
The solution
• Automated assessment based on configurable scorecards
• Contextual analysis using advanced language models
• Score generation, evidence, and findings through interaction
Impact on the operation
• Up to 10x more audit coverage
• Assessments in seconds, not minutes
• Elimination of human bias Significant reduction in operating costs
Key capabilities
• Dynamic scorecards by client and line of business AI-powered automated evaluation
• Advanced dashboards with metrics and trends
• Multilingual and multichannel (voice + text), scalable and multi-tenant architecture APIs
Turn quality insights into consistent, high-impact performance
What it does?
CalibrAIte is an AI-powered quality tool that quickly evaluates thousands of interactions. It helps you understand and improve processes, identify agents improvement opportunities and drive business value through relevant, actionable insights.
When to use it?
Use CalibrAIte when you manage a high volume of customer interactions that can be evaluated against consistent standards.
It's AI-driven quality assessments help you uncover actionable insights. Improve agent performance, and scale QA without increasing headcount- turning every conversation into a source
of business value. Use CalibrAIte when you manage a high volume of customer interactions that can be evaluated against consistent standards.
How to deploy it?
• CalibrAIte- Quick Process Overview.
• Design QA Form- Define evaluation criteria per business.
• Set up in CalibrAIte- Configure forms and parametes.
• Upload Audio- Fast transcription (1 hour un 20 seconds).
• Automated Scoring- AI evaluates and scores interactions.
• Generate Reports- Clear agent insights and improvement.
• CalibrAIte- Align evaluation standards across teams.
What are the benefits?
Shortened learning curves.
Custom agent & CX evaluation Aligns QA with business goals. Objetive, consistent scoring.
CalibrAIte powers the next generation of Quality Assurance in BPO
How CalibrAIte works?
CalibrAIte powers the next generation of Quality Assurance in BPO
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