Instant intelligence for agents.
What it does?
KIVO is a real-time AI copilot designed to support agents during live customer interactions. It operates as an intelligence layer that listens, understands context, and orchestrates knowledge and guidance exactly when it is needed. KIVO is not a chatbot and it is not designed to replace agents. It augments human performance by delivering clarity, speed, and confidence in real time.
When to use it?
KIVO listens to live interactions, understands context in real time, and supports agents with instant guidance, sentiment detection, next-best actions, and automatic call summaries — all with minimal intrusion.
How it works?
Seamlessly integrates with existing contact center tools and workflows.
Configures knowledge, SOPs, and compliance rules to guide
agents in real time.
Delivers continuous, context-aware assistance during live interactions, improving performance from day one.
What are the benefits?
Reduce agent effort and errors by delivering the right SOPs and guidance in real time.
Improve compliance, CSAT, and customer trust through consistent process adherence.
Accelerate agent ramp-up and proactive QA by preventing issues during live interactions, not after.
Always-on AI guidance for better conversations
How KIVO works?
CalibrAIte powers the next generation of Quality Assurance in BPO
Ready to explore the full potential?
I want a DEMO